Salus journal

Healthy Planet. Healthy People.

Cancer care / Patient experience

Cancer Care by Design International Symposium

The architecture of hope: The future of cancer care

By SALUS User Experience Team 03 Apr 2023 0

This talk explores the concept and patient experience of Maggie’s, a charity that supports anyone living with cancer and their family and friends, whatever kind of cancer, and whatever stage they’re at.


Our approach to cancer care is based on the knowledge that after a cancer diagnosis, people need much more than just the medical treatment. People need information about how treatment will affect them; emotional support and practical advice; and a place to go to meet and talk to people who are going through the same things.

We focus on the things that really make a difference, like money worries, help with stress and depression, managing side-effects, and relationship and family support. Our support has been shown to improve physical and emotional wellbeing, and help people take control when cancer turns life upside down.

Understanding every person’s individual circumstances is central to what we do and means we can guide them to the support that will help them the most.
We work with some of the best architects in the world to design our centres because we know that light, colour and a connection to nature can help people feel better. Our co-founder, Charles Jencks, called our centres ‘The Architecture of Hope’.

Every Maggie’s is thoughtfully designed to be calming and welcoming – a place to escape from the clinical environment of the hospital. There are no reception desks and no clocks; instead, we have comfy sofas and plenty of time.

Our centres have large open spaces for group activities and a kitchen table to chat to other people. We also make sure there are plenty of peaceful corners for quiet moments and a chance to gather your thoughts.

Organisations involved